# Shipping Policy

At Shashi Ayurveda, we strive to deliver your orders safely and on time across India.

## Order Processing
- Orders are processed within 1–2 business days after payment confirmation.
- Orders placed on Sundays or public holidays will be processed on the next business day.

## Delivery Time
- Metro Cities: 3–5 business days
- Other Cities & Towns: 5–8 business days
- Remote Areas: 7–10 business days

Delivery timelines may vary due to weather conditions, courier delays, or unforeseen circumstances.

## Shipping Charges
- Shipping charges, if applicable, will be displayed at checkout before payment.
- Free shipping may be available on selected orders or promotional offers.

## Order Tracking
Once your order is shipped, you will receive a tracking ID via SMS, WhatsApp, or Email (if provided). You can use this tracking ID to monitor your shipment.

## Delivery Attempts
Our courier partner will make multiple delivery attempts. If the customer is unavailable or provides an incorrect address or contact number, the order may be returned to us.

## Incorrect Address
Customers are requested to provide a complete and accurate shipping address. Shashi Ayurveda will not be responsible for delays or non-delivery caused by incorrect or incomplete address details.

## Damaged or Missing Items
If you receive a damaged package or any item is missing, please contact us within 48 hours of delivery with photos/videos of the package and product.

## Contact Us
For any shipping-related queries, please contact:

Shashi Ayurveda
📞 +91 8796281701
📧 shashiayurveda@gmail.com

Business Hours:
Monday to Saturday: 10:00 AM – 7:00 PM

Return & Refund Policy

At Shashi Ayurveda, we are committed to delivering genuine and high-quality products. Due to the nature of health supplements and Ayurvedic products, our return and refund policy is as follows:

1. Return Eligibility

Returns are accepted only in the following cases:

• Wrong product delivered.

• Damaged or leaked product received.

• Product received in a tampered or broken condition.

• Incorrect quantity delivered.

2. Return Request Time

Customers must notify us within 48 hours of receiving the order by sharing:

• Order ID

• Photos/videos of the product and package

• Reason for the return

3. Non-Returnable Products

For hygiene and safety reasons, we do not accept returns if:

• The product has been opened or used.

• The seal is broken by the customer.

• The product is damaged due to customer handling.

• The customer changes their mind after delivery.

4. Refund Policy

• After the returned product passes our quality inspection, the refund will be processed.

• Refunds are generally credited within 5–7 business days to the original payment method.

• For Cash on Delivery (COD) orders, refunds will be transferred to the customer's bank account or UPI after verification.

5. Replacement

Instead of a refund, customers may choose a free replacement if the wrong or damaged product was delivered.

6. Cancellation Policy

• Orders can be cancelled before dispatch.

• Once an order has been shipped, cancellation is not possible.

7. Contact Us

For any return or refund request, please contact:

Shashi Ayurveda📞 +91 8796281701📧 ayurvedashashi@gmail.com

CARTIOZEN JOINT-S Capsules

100% Vegetarian | Natural Ingredients | Daily Bone & Joint Health Support

CARTIOZEN JOINT-S is a premium nutraceutical formulated with carefully selected ingredients to support bone, joint, and cartilage health. It contains Boswellia Serrata Extract, Collagen Peptide Type II, Chondroitin Sulphate, Hyaluronic Acid, Vitamin D3, Vitamin K2-7, Vitamin C, Zinc, Glucosamine, Rosehip Extract, and Bacillus Coagulans.

Quality Assurance:Manufactured in a GMP-certified facility and Lab Tested to ensure quality, purity, and safety.

Disclaimer: This is a nutraceutical/health supplement. It is not intended to diagnose, treat, cure, or prevent any disease. Use as directed by your healthcare professional.